RETURNS & EXCHANGES POLICY

Last Updated: 11/20/2025

At Timeless Deluxe, we are committed to your complete satisfaction. We understand that purchasing a luxury handbag is a significant investment, and we want you to feel confident in every purchase. Please read our return policy carefully before making your purchase.

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1. OUR COMMITMENT TO YOU

– 100% Authenticity Guarantee: Every handbag is professionally authenticated
– Accurate Descriptions: Detailed condition reports and multiple photographs
– Quality Inspection: Each bag is thoroughly inspected before shipping
– Transparent Communication: We’re here to answer any questions

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2. RETURN ELIGIBILITY

2.1 Return Window
– You have 14 days from the date of delivery to initiate a return
– The return period begins when you receive your item
– Returns requested after 14 days cannot be accepted

2.2 Eligible Returns
We accept returns for the following reasons:

– Item Not As Described: The bag significantly differs from our description
– Authenticity Concerns: You have legitimate doubts about authenticity (subject to verification)
– Damaged in Transit: Item arrived damaged due to shipping (must be reported within 48 hours)
– Wrong Item Sent: We shipped an incorrect item (rare, but we’ll make it right immediately)

2.3 Non-Eligible Returns
The following situations are NOT eligible for return:

– Change of Mind: Personal preference, color, or style changes after purchase
– Buyer’s Remorse: Deciding you don’t want the item after receiving it
– Size/Fit Issues: If dimensions were clearly stated in the listing
– Minor Variations: Slight color variations due to lighting or screen settings
– Pre-Disclosed Condition: Imperfections or wear clearly described and photographed
– Used or Altered Items: Any item that shows signs of use after delivery

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3. CONDITION REQUIREMENTS FOR RETURNS

To be eligible for a return, the item must meet ALL of the following conditions:

✓ Unused: The handbag must be in the exact same condition as received
✓ Original Packaging: All original packaging, dust bags, boxes, and accessories included
✓ Tags Attached: All tags (if new) must remain attached and intact
✓ No Wear: No signs of use, scratches, scuffs, stains, or odors
✓ Complete Set: All items included (strap, authenticity card, padlock/keys if applicable)

We reserve the right to refuse returns that do not meet these conditions. Items showing any signs of use will be returned to the buyer at their expense.

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4. HOW TO INITIATE A RETURN

Step 1: Contact Us Within 14 Days
– Email us at [returns@timelessdeluxe.com] or WhatsApp [number]
– Include your order number, reason for return, and photos if applicable
– Our team will respond within 24-48 hours

Step 2: Wait for Authorization
– DO NOT ship the item back without authorization
– We will provide a Return Merchandise Authorization (RMA) number
– Returns without RMA numbers will not be accepted

Step 3: Package Securely
– Use original packaging when possible
– Include all accessories, dust bags, and documentation
– Pack securely to prevent damage during return shipping

Step 4: Ship with Insurance
– Ship via a trackable, insured method (UPS, FedEx, DHL)
– You are responsible for return shipping costs (unless item is defective/wrong)
– We recommend insuring for full value – you are responsible until we receive it
– Keep your tracking number and shipping receipt

Step 5: Inspection & Refund
– We will inspect the returned item within 3-5 business days of receipt
– If approved, refund will be processed to original payment method
– Refund timing depends on your bank/credit card (typically 5-10 business days)

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5. RETURN SHIPPING COSTS

– Customer Responsibility: Buyer pays return shipping unless the item is defective, not as described, or we shipped the wrong item
– Our Responsibility: We cover return shipping if the error is ours
– No Free Return Shipping: We do not offer free return shipping for change of mind

Tip: We recommend purchasing shipping insurance for your protection.

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6. REFUNDS

6.1 Refund Method
– Refunds are issued to the original payment method
– Credit card refunds: 5-10 business days after approval
– PayPal refunds: 1-3 business days after approval
– Bank transfers: Up to 10 business days after approval

6.2 Refund Amount
– Approved returns: Full purchase price refunded
– Original shipping costs are non-refundable
– Return shipping costs are not reimbursed (unless our error)

6.3 Partial Refunds
A partial refund may be issued if:
– Item is returned with missing accessories
– Item shows minor signs of use
– Original packaging is damaged or missing

6.4 No Refund
Refunds will not be issued if:
– Item is returned after 14-day window
– Item shows significant signs of use
– Return was not authorized (no RMA number)
– Item is damaged due to improper packaging by buyer

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7. EXCHANGES

We do not offer direct exchanges due to the unique nature of pre-owned luxury handbags. Each piece is one-of-a-kind.

If you wish to purchase a different item:
1. Return your original item following our return process
2. Once refund is processed, place a new order for the desired item
3. Contact us – we can potentially hold an item for you during this process

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8. DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or with undisclosed defects:

1. Document Immediately
– Take clear photos of the damage
– Photograph the packaging
– Do this within 48 hours of delivery

2. Contact Us Immediately
– Email info@timelessdeluxe.com with photos and order number
– WhatsApp us at: 1-305-742-3444
– We will respond within 24 hours

3. Resolution Options
– Full refund including original shipping costs
– Return shipping label provided at our expense
– In rare cases, partial refund if you wish to keep the item

Important: Claims must be made within 48 hours of delivery. After 48 hours, we cannot guarantee acceptance of damage claims.

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9. AUTHENTICITY GUARANTEE

We stand behind the authenticity of every handbag we sell.

If You Have Authenticity Concerns:
1. Contact us immediately with specific concerns
2. We may request professional authentication from a mutually agreed third party
3. If item is found to be inauthentic, we will provide:
• Full refund including original shipping
• Reimbursement of return shipping costs
• Reimbursement of authentication fees (up to $50)

False Claims:
If professional authentication confirms the item is genuine and your claim was unfounded, you may be responsible for authentication costs and return shipping.

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10. CANCELLATIONS

10.1 Before Shipping
– Orders can be cancelled within 24 hours of purchase
– Contact us immediately at ingo@timelessdeluxe.com
– Full refund will be issued if not yet shipped

10.2 After Shipping
– Once shipped, orders cannot be cancelled
– You may refuse delivery, but return shipping costs apply
– Follow standard return process once item is delivered

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11. LOST OR STOLEN PACKAGES

We ship all orders with tracking and insurance.

Package Shows Delivered But Not Received:
1. Check with neighbors, building management, or household members
2. Verify delivery address in your order confirmation
3. Contact the shipping carrier to file a claim
4. Contact us – we will assist with carrier claims

We are not responsible for packages marked as delivered by the carrier. However, we will work with you and the carrier to resolve the issue.

For high-value items, signature confirmation is required.

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12. INTERNATIONAL RETURNS

International customers are subject to the same return policy with additional considerations:

– Return Shipping: International return shipping costs are the customer’s responsibility
– Customs & Duties: Original customs/duties are non-refundable
– Return Customs: Customer is responsible for any customs fees on returns
– Extended Window: Contact us if you need additional time due to international shipping delays

We recommend international customers contact us before purchasing if they have concerns.

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13. FINAL SALE ITEMS

Items marked as “Final Sale” or “As-Is” are NOT eligible for return or exchange unless:
– Item is significantly not as described
– Item is inauthentic

Final Sale items are clearly marked in the listing. By purchasing a Final Sale item, you acknowledge and accept that it cannot be returned.

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14. RESTOCKING FEE

In certain situations, a restocking fee may apply:

– 15% restocking fee for returns due to buyer’s remorse (change of mind)
– No restocking fee if item is defective, not as described, or wrong item sent
– No restocking fee if return is due to our error

The restocking fee covers authentication verification, inspection, photography, and re-listing costs.

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15. SPECIAL CIRCUMSTANCES

We understand that special situations may arise. If you have extenuating circumstances:

– Contact us at info@timelessdeluxe.com]
– Explain your situation clearly
– We will review on a case-by-case basis
– We reserve the right to make exceptions at our discretion

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16. ABUSE OF RETURN POLICY

We reserve the right to refuse service to customers who:
– Repeatedly return items without valid reason
– Return items showing signs of use
– Make false authenticity claims
– Abuse our return policy

This policy is designed to protect honest customers while preventing fraud.

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17. CHANGES TO THIS POLICY

We reserve the right to update this Returns Policy at any time. Changes will be effective immediately upon posting to our website. Your purchase constitutes acceptance of the policy in effect at the time of purchase.

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18. CONTACT US

Questions about returns or need assistance?

Timeless Deluxe
📧 Email: info@timelessdeluxe.com
📱 WhatsApp: 1-305-742-3444
📞 Phone: 1-305-742-3444
🕐 Business Hours: Monday-Saturday, 9AM-6PM EST

We typically respond within 24 hours (48 hours on weekends).

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IMPORTANT REMINDERS

Before You Buy:
✓ Review all photos carefully
✓ Read the complete item description
✓ Check measurements if size matters
✓ Ask questions before purchasing
✓ Understand that pre-owned items may show normal wear

Before You Return:
✓ Contact us first for authorization
✓ Keep all original packaging
✓ Take photos of the item’s condition
✓ Ship with tracking and insurance
✓ Keep your shipping receipt

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Thank you for choosing Timeless Deluxe. We appreciate your business and are committed to ensuring your satisfaction with every purchase.

By making a purchase, you acknowledge that you have read, understood, and agree to this Returns & Exchanges Policy.